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Improving the customer experience and sophistication of after-sales service at dealership outlets
Industry
Service
Community
Background
The client was facing the issue of inconsistent customer service quality across its stores, with each store offering a different customer experience.
Deliverables
We conducted ethnographic research at stores with high customer satisfaction levels to define best practices. We then created an assessment sheet for customer service quality based on the best practices, and identified issues with customer service and operations at each store.
  • WHO WE ARE
  • SERVICE
  • CASE
  • INSIGHT
  • CAREER
  • OUR TEAM
  • NEWS
  • CREDENTIAL
  • INTERVIEW ROOM
  • PRIVACY POLICY
  • 若者の研究所
  • モニター会員募集
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